Returns & Exchanges
At Loop Generation, we are committed to extending the lifecycle of luxury fashion. If your pre-loved purchase isn't quite right, you can return it within 14 days of delivery provided the security tag remains intact.
Initiate Your Return
Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all designer labels, authenticity cards, and the Loop Generation security tag are attached.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier collection point.
Quality Check & Refund
Once our experts verify the item's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing